Responsible Gaming at cv99993 — Play Safe, Play Smart

1 18+ Age Restriction Policy

The minimum legal age to gamble on cv99993 is 18 years. This applies to every player in Bangladesh, regardless of the game type — whether you are betting on a BPL cricket match, spinning the reels on a Pragmatic Play slot, or joining a live dealer table hosted by Evolution Gaming. There are no exceptions to this rule.

During the registration process, cv99993 collects your date of birth and uses this information as an initial age verification step. Accounts that cannot be verified as belonging to a player aged 18 or over will not be permitted to deposit or play. When a full KYC (Know Your Customer) review is triggered — for example, when a withdrawal is requested — players must submit a valid government-issued identity document confirming their age before the transaction can be processed.

Protecting Minors

We take our responsibility to prevent underage gambling seriously. If you are a parent or guardian in Dhaka, Chittagong, Sylhet, or anywhere in Bangladesh and you are concerned that a young person in your household may be accessing gambling websites, we strongly recommend implementing parental control software on shared devices. Tools such as browser-level content filters can block access to gambling platforms at the device level, providing an additional layer of protection beyond our own age-verification systems.

2 Recognising Problem Gambling

Gambling is designed to be entertaining, and the vast majority of cv99993 players enjoy it safely as a leisure activity. However, for some individuals, gambling can develop into a compulsive behaviour that causes real harm — financially, emotionally, and socially. Recognising the early signs of problem gambling is the first step toward regaining control.

Problem gambling does not always look the same. Some people bet large amounts infrequently; others bet small amounts every day. What matters is not the size of the bet but the effect the gambling is having on your life and the lives of those around you.

Common Warning Signs

• Spending more time or money on gambling than you originally planned or can afford.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Feeling restless, irritable, or anxious when you are not gambling or when you try to cut back.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Borrowing money, selling possessions, or neglecting household bills in order to fund gambling.
• Gambling to escape stress, anxiety, depression, or difficult personal circumstances.
• Neglecting work, studies, family responsibilities, or personal relationships because of gambling.
• Making repeated unsuccessful attempts to control, reduce, or stop gambling.

3 Self-Exclusion Tools

Self-exclusion is a formal agreement between you and cv99993 that prevents you from accessing your account for a defined period or permanently. It is one of the most effective tools available to players who feel that their gambling is getting out of hand. At cv99993, self-exclusion is taken seriously — once active, it cannot be reversed during the chosen exclusion period, even if you request it.

How to Request Self-Exclusion

To activate self-exclusion on your cv99993 account, contact our support team directly via email at [email protected] with the subject line "Self-Exclusion Request". Our responsible gaming team will process your request promptly — in most cases within one hour of receipt — and will confirm when your account has been suspended. During the exclusion period, you will not be able to log in, deposit, or place any bets.

4 Deposit & Spending Limits

Setting deposit limits is a proactive way to keep your gambling spending within a budget you are comfortable with. cv99993 supports daily, weekly, and monthly deposit limits. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — this cooling-off period ensures that decisions made in the heat of the moment do not undermine the protection the limit is intended to provide.

How Deposit Limits Work

• Daily limit: The maximum total amount in Bangladeshi Taka (৳) that you can deposit across a 24-hour rolling period.
• Weekly limit: The maximum total you can deposit across any 7-day rolling period.
• Monthly limit: The maximum total you can deposit across any 30-day rolling period.
• Reducing a limit: Any request to reduce your existing limit takes effect immediately. There is no waiting period for downward adjustments.
• Increasing a limit: Any request to increase your limit is subject to a mandatory 24-hour reflection period before the new (higher) limit becomes active.

Loss Limits

In addition to deposit limits, cv99993 also supports loss limits. A loss limit caps the total amount you are permitted to lose within a given time period. If your net losses reach the cap, your session will be suspended for the remainder of that time window. To set a loss limit, contact our support team via email with the subject line "Loss Limit Request" and specify the amount in BDT and the time period you require.

5 Time-Out & Cooling-Off Features

Sometimes you may want a short break without committing to a full self-exclusion. The cv99993 time-out feature allows you to temporarily suspend your account for a short, defined period — giving you space to step back, reassess your habits, and return to gambling only when you feel genuinely ready.

Available Time-Out Periods

• 24-hour time-out: Your account is suspended from the moment of activation until the same time the following day (Bangladesh Standard Time, UTC+6).
• 48-hour time-out: A two-day cooling-off window, ideal for players who feel they have been playing more frequently than intended.
• 7-day time-out: A full week away from the platform without triggering the longer commitments associated with formal self-exclusion.

During a time-out period, your account is suspended and you cannot log in, deposit, or wager. Unlike self-exclusion, a time-out expires automatically when the chosen period ends, at which point your account is reinstated without any further action required from you.

Session Reminders & Reality Checks

For players who want a lighter touch, cv99993 also supports session-time reminders. You can request to receive a notification after a set period of continuous play — for example, after 30 minutes, 1 hour, or 2 hours of activity. This reminder prompts you to take stock of how long you have been playing and how much you have wagered, without forcing you to stop. To set up session reminders, contact our support team with your preferred interval.

6 Player Self-Assessment

The following questions are drawn from widely-used responsible gaming assessment frameworks. They are not a clinical diagnostic tool, but they can help you reflect honestly on your relationship with gambling. If you answer "yes" to three or more of these questions, we strongly encourage you to use one of the tools described above or to reach out to our responsible gaming team.

7 Getting Help & Support

If you feel that gambling is no longer entertainment and is beginning to cause harm in your life, please reach out. You do not need to be in crisis to ask for help — the earlier you take action, the easier it is to regain control. cv99993's responsible gaming team is available around the clock, every day of the year, to provide guidance, activate protective tools, or simply listen without judgement.

Contact Our Responsible Gaming Team

Talking to Someone You Trust

Beyond our own support team, we strongly encourage any player who is struggling to speak openly with a trusted family member, friend, or community figure. In Bangladesh, family bonds are typically strong — speaking to a parent, sibling, or close friend about a gambling concern is a brave and constructive step. You do not need to face this alone.

Financial Guidance

If problem gambling has led to financial difficulty, consider reaching out to your bank — whether that is Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank — to discuss options such as payment plans, debt consolidation, or temporary spending restrictions on your account. Many Bangladeshi banks offer financial counselling services. Acting early prevents a manageable situation from becoming a serious long-term problem.

8 Our Responsible Gaming Commitments

Responsible gaming is not a box-ticking exercise at cv99993 — it is a genuine operational priority that shapes how we design, market, and run our platform. Below are the specific commitments we make to every player on cv99993.

• We will never target vulnerable players with bonus offers, re-engagement campaigns, or promotional incentives when those players have flagged a responsible gaming concern or are under an active exclusion.
• We will process self-exclusion requests within one hour of receipt during operational hours and will confirm the exclusion in writing via email.
• We will enforce the 18+ age restriction rigorously and will close any account found to belong to a minor, with all balances handled according to our Terms & Conditions.
• We will honour all limit and time-out requests immediately without applying pressure, delays, or persuasive messaging intended to change the player's decision.
• We will train our support staff in responsible gaming awareness so that they are equipped to identify signs of problem gambling in player interactions and to respond appropriately and compassionately.
• We will review and update this Responsible Gaming policy at least annually to reflect evolving best practices and the needs of our Bangladeshi player community.

cv99993 is committed to building a platform that Bangladeshi players can enjoy with confidence — knowing that their wellbeing is valued above short-term revenue. If you ever feel that we have fallen short of these commitments, please tell us. Your feedback is taken seriously and will be reviewed at the highest level of our operations team.